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How do I return an item?

Any item that has been custom made, made to order or cut to your required width/length is non-returnable 

If you change your mind about a pre-packaged, hardware or ready-made product that has not been customised in any way we offer a very simple no quibble returns policy:

Simply post the item back to our distribution office;

RETURNS *Insert Order Number*

Net Curtains Direct

C/O Green Snow Limited

Unit 15-17

Mortimers Industrial Estate


SO51 6AF


-You post the item back to us within 14 days of receiving your order.

-The items arrive with us within 30 days of receiving your order and the order number is clearly marked on the returns parcel

-The items are returned to us in perfect condition and packed back in their original packaging so that the item is re-sellable. 

-Postage labels must be attached to external packaging (i.e A mailing bag or brown paper) and not the packaging that is specific to the item as this renders it damaged and not re-sellable which may mean we cannot issue a refund.

-We recommend using a tracked service when sending items back to us 

A refund may be denied if the item specific packaging is damaged or not returned to us in full.

We are sorry but no postage costs will be refunded unless and item is faulty.