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Where is my order?

Custom Made Orders

Each custom made curtain is made from scratch for you in our workrooms, based on the sizes you have given and so this does take some time.

We aim to despatch all custom made orders within the production time shown on the product page on the website. Unfortunately, we cannot state a specific delivery date as we cannot guarantee when custom made orders will be complete as it depends on the complexity of each order and our work load at the time. Because of this we display estimated production times on each product page for guidance, but if you are unsure please do contact us. 

Ready Made Products 

We try to keep as much in stock as possible but due to the extensive size and colour options of each product we sometimes do have to make some items, mainly voile panels, from scratch.

If you do have a deadline please check stock with our customer services team before ordering. 

Express Nets & Voiles

Our Express Nets are cut to order and we aim to dispatch these as quickly as possible. Please do refer to the product page on the website for the most up to date production time. 

Our Express Voiles take a little longer than the Express Nets as these are cut to the width ordered and also have the sides sewn. Please do refer to the product page on the website for the most up to date production time on these. 

Please note that all delivery times shown are purely the delivery time frame (i.e from the date of dispatch) and are in addition to the production times shown on items.

Express delivery will speed up the delivery of your order once it has been completed and is ready for dispatch but will not speed up or override the production time.