Item Missing from an Order
If there is an item missing from your order, please do contact us within 1 day of delivery providing your order number, details of the issue and images of packaging and/or packing slip. If we are advised of any errors or issues outside of this time frame we may then not be able to resolve this.
Item Damaged in Transit
If you feel your delivery has been damaged in transit or looks as if it has been opened/resealed you should refuse the parcel. Claims made for missing items after you have signed for it may be refused. By signing for the parcel you are accepting the parcel in the condition with which it has been received.
After you have confirmed details with us, we will launch an investigation with the delivery company.
Please note: We are not responsible for any package after you have signed for it .
Faulty Item Or an Item Measuring Incorrectly
If for some reason your order contains a faulty item please email us with your order number, details of the issue and images showing the fault.
If you have received a curtain that is measuring incorrectly please notify us within 2 days of receiving your order. If we are notified outside of this timeframe we may not be able to resolve this issue.
Please email us with your order number, details of the issue and images demonstrating the issue.
Images of the curtain laying flat on the floor or a table with a tape measure against the curtain and the images showing the measurements.
We appreciate this can be tricky with longer drops so a photo of the top of the curtain and one of the bottom of the curtain showing the tape measure and measurements is acceptable.
Should we need to retrieve items for assessment we will send you a prepaid returns label (UK only) to ensure that you do not incur any return postage costs.
Please note, this is not valid if the item have been washed or used. Should you choose to return an item at your own cost we would not be able to reimburse you for this.
International customers, please contact us prior to posting any items back to us.
Incorrect Item Received
If you have been sent the wrong item please email us providing your order numbers, details of the issue and images of the item that you have received.
Should we find we have sent you the wrong items we will send you a free returns label (UK Only) should we need to retrieve the items that have been sent incorrectly.
Disliking An Order
We offer a Sample Service to enable our customers to receive a sample of fabric of our custom made, cut to size or made to order products. This is to ensure that you can see the fabric prior to placing an order as all custom made, cut to size or made to order products are non returnable.
Please visit our returns policy for further information.